Cancellation policy

Last updated: 19 August 2026

Two cancellation windows

Every MOWMENT jersey is made to order, so there is a point past which an order cannot be pulled back. Where that point falls depends on whether you asked for a mockup proof.

• You did not ask for a proof. We start production as soon as your design is prepared. You can cancel free of charge within 24 hours of placing your order, and we refund you in full.
• You asked for a proof in the Order note box at checkout. Nothing is printed until you approve that proof, so you can cancel free of charge any time before you give that approval, and we refund you in full.

Once that window closes

Production locks your design: fabric is cut, your names and numbers are set, and the kit is printed for you alone. From that point the order cannot be cancelled, and custom items printed with a name or number cannot be returned because you have changed your mind.

If you want to check the design before we print, ask for a free mockup proof in the Order note box at checkout. We send it within 24–48 hours and wait for your approval — please check the spelling of every name, every number, and your logo placement carefully before you approve it. Asking for a proof also moves your delivery clock: processing (5–10 business days) is then counted from your approval date instead of from the day you order, with shipping (7–10 business days) added after that.

How to cancel

Email [email protected] or call +1 833-859-8161 with your order number and tell us you want to cancel. Do it inside the window that applies to your order — within 24 hours of ordering if you did not ask for a proof, or before you reply to approve the mockup if you did. We confirm every cancellation in writing.

Changing an order instead of cancelling

Inside your cancellation window you can change anything — colours, sizes, a name, a number, the quantity. Tell us what you want changed; where you asked for a proof we reissue the mockup at no cost. Once production starts the design is locked.

If we cancel

We may decline or cancel an order before production — for example if the artwork infringes someone else's rights, or if we cannot meet a deadline you have told us about. Where that happens you are refunded in full. See Intellectual Property Rights and Terms of service.

Refunds

Cancellation refunds go back to the original payment method. If your order has already arrived and something is wrong with it, that is a claim rather than a cancellation — contact us within 14 days of delivery and see Returns & exchanges.