Order tracking

Where is my order?

Every MOWMENT jersey is made to order, so there are two stages to follow: your mockup, then your parcel.

• Mockup proof: emailed 24–48 hours after you place your order
• Production + delivery: 7–10 business days from mockup approval

Nothing goes into production or ships until you approve the mockup — so if you have not approved yours yet, that is the stage you are at.

Your tracking link

You will receive a tracking link by email as soon as your parcel leaves our facility. The link comes from the carrier, so allow a few hours for the first scan to appear after the email arrives.

Check the inbox you used at checkout, including its spam or promotions folder. If you cannot find the email, quote your order number and we will resend it.

Tracking has not updated

Carrier scans can pause for a day or two in normal transit. If your tracking has not updated for more than five business days, contact us and we will chase it for you.

Shipping worldwide

We ship worldwide. Import duties and taxes are the recipient's responsibility and are charged by your local customs authority, not by us — a parcel held for customs clearance will keep showing as in transit until it is released.

Wrong or incomplete address

Please double-check your shipping address at checkout. Parcels returned to us because of an incorrect address can be reshipped, but the reshipping cost is not covered.

Ask us to look it up

Quote your order number and we can pull up your mockup, your roster and your tracking in one go. Email [email protected] or call +1 833-859-8161.

See also Shipping & delivery for costs and timelines, and Returns & exchanges if something arrived wrong.